Third-Party Services

Overview

Chorely partners with third-party service providers to enhance your experience, including gift card reward providers and technical infrastructure services. This document explains how these partnerships work and what responsibilities Chorely has (and doesn't have) regarding third-party services.

Third-Party Gift Card Providers

How It Works

• Chorely facilitates the redemption of points for gift cards from external providers
• When you redeem points for a gift card, the transaction is processed by the third-party provider
• Chorely acts as a facilitator and does not directly provide, own, or control the gift cards

What Chorely Does

• Provides the interface for browsing available gift cards
• Processes point deductions from your Chorely account
• Submits redemption requests to the third-party provider
• Displays redemption status and history

What Chorely Does NOT Do

• Fulfill gift cards: The third-party provider is responsible for delivering the gift card
• Guarantee availability: Gift card options may change based on provider inventory
• Control delivery time: Delivery speed is determined by the provider
• Handle provider issues: Problems with gift card delivery must be resolved with the provider
• Provide refunds: Refund policies are set by the third-party provider

Your Responsibilities

When redeeming gift cards, you:

• Agree to the third-party provider's terms and conditions
• Provide accurate information for gift card delivery
• Contact the provider directly for delivery issues or questions
• Understand that Chorely cannot reverse transactions once submitted to the provider

Limitation of Liability

• Gift card availability, quality, or value
• Delivery delays or failures by third-party providers
• Changes to gift card terms or expiration dates
• Provider service interruptions or shutdowns
• Disputes between you and the gift card provider
• Loss or theft of gift cards after delivery
• Provider fraud or security breaches

Provider Information

When you redeem a gift card, we will provide:

• The provider's name and contact information
• Links to the provider's terms of service
• Expected delivery timeframe
• Redemption instructions

Points and Refunds

• Points are deducted immediately upon redemption request
• Refunds are at Chorely's discretion and only in cases of technical errors on our end
• Provider issues do not guarantee refunds: If the provider fails to deliver, you must seek resolution with them
• Fraudulent redemptions: We reserve the right to investigate and may not refund points for suspicious activity

Third-Party Technical Services

Chorely uses the following third-party services to operate:

Firebase (Google)

• Purpose: Authentication, database, storage, analytics, notifications
• Data Shared: Account information, app data, usage statistics
• Privacy Policy: https://firebase.google.com/support/privacy
• Your Control: You can manage Google account settings independently

Cloud Storage

• Purpose: Storing uploaded photos and user content
• Data Shared: Images uploaded as task evidence
• Security: Encrypted storage with access controls
• Retention: Data is deleted when you delete your account

Analytics Services

• Purpose: Understanding app usage to improve features
• Data Shared: Anonymous usage statistics, crash reports
• Privacy: No personally identifiable information is shared
• Opt-Out: You can disable analytics in your device settings

Push Notification Services

• Purpose: Sending task reminders and group notifications
• Data Shared: Device tokens, notification preferences
• Your Control: You can disable notifications in app or device settings

Payment Processing (If Applicable)

• Purpose: Processing payments for premium features (if introduced)
• Data Shared: Payment information (credit card, billing address)
• Security: PCI-DSS compliant payment processors
• Note: Chorely does not store payment card information

Third-Party Links

Chorely may contain links to third-party websites or services:

• Not Endorsed: Links do not imply endorsement by Chorely
• External Terms Apply: Third-party sites have their own terms and privacy policies
• Your Responsibility: Review third-party policies before using their services
• No Liability: Chorely is not responsible for third-party content or practices

Changes to Third-Party Services

We reserve the right to:

• Add, remove, or change third-party providers at any time
• Modify gift card redemption options based on provider availability
• Update this disclaimer as our partnerships evolve

We will notify you of significant changes through in-app notifications or email.

Data Sharing with Third Parties

What We Share

We share only the minimum data necessary for third-party services to function:

• Gift Card Providers: Email address, redemption details, delivery preferences
• Technical Services: Data required for authentication, storage, and analytics
• Legal Compliance: Information required by law or court order

What We Don't Share

• We do not sell your personal data to third parties
• We do not share your data for advertising purposes
• We do not provide third parties with unnecessary access to your information

Third-Party Privacy

Each third-party service has its own privacy policy:

• We encourage you to review their policies
• We select providers with strong privacy and security practices
• We cannot control how third parties use data once shared

Your Rights

You have the right to:

• Know what data is shared with third parties
• Opt out of optional third-party services (e.g., analytics)
• Contact third parties directly about their data practices
• Delete your account to stop data sharing with third parties

Reporting Issues

Gift Card Issues

1. Check redemption status in the app

2. Contact the provider using the information provided

3. If unresolved, contact us at support@chorely.app with:

• Redemption date and order ID
• Description of the issue
• Evidence of provider non-response (if applicable)

Privacy Concerns

If you have concerns about third-party data practices:

• Email: privacy@chorely.app
• Include: Which third party and your specific concern
• Response Time: Within 7 business days

Technical Issues

For problems with third-party integrations:

• Email: support@chorely.app
• Include: Description of the issue and any error messages
• Response Time: Within 48 hours

Disclaimer of Warranties

THIRD-PARTY SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. CHORELY MAKES NO WARRANTIES REGARDING:

• The reliability, accuracy, or quality of third-party services
• The availability or continuity of third-party services
• The security of third-party platforms
• The actions or omissions of third-party providers

Indemnification

You agree to indemnify Chorely from any claims arising from:

• Your use of third-party services
• Disputes with third-party providers
• Violations of third-party terms of service
• Issues related to gift card redemptions

Governing Law

This disclaimer is governed by the laws of England and Wales, consistent with our Terms of Service. Disputes with third-party providers are subject to their respective terms and governing law.